160K–240K USD / year
Senior Customer Success Manager
Customer successRemote — United States
Published on 2026-11-09
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About this role
Own the customer lifecycle for enterprise accounts, from onboarding through renewal and expansion. Build trusted client relationships while driving retention, satisfaction, and revenue growth.
About the company
Tremendous is a rewards and payouts platform that helps businesses send gift cards, prepaid cards, and cash incentives at scale.
The team
Customer Success
What you'll do
- Manage enterprise accounts, account health, and strategic business reviews
- Lead onboarding and coordinate enterprise program launches
- Drive upsell, cross-sell, contract negotiations, and renewals
- Represent customer needs internally and influence product roadmap decisions
What we're looking for
- 5+ years in customer success or account management, including 2+ years with enterprise accounts
- Track record of measurable retention and expansion outcomes
- Strong analytical, problem-solving, and communication skills
- Able to manage multiple priorities autonomously
Nice to have
- Experience at a high-growth B2B startup
Benefits
- Equity
- 100% covered US health insurance
- Unlimited PTO
- 12–16 weeks of paid parental leave
- Fully remote work from anywhere in the Americas