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Senior Customer Success Manager - DACH
Customer successRemote — Germany, EMEA
Published on 2026-09-14
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About this role
Own enterprise customers’ journey from kickoff and launch through adoption and ongoing value realization. Help ecommerce customers improve search and product discovery outcomes by aligning stakeholders, translating performance into business value, and driving strategic recommendations.
About the company
Constructor is an AI search and product discovery platform for ecommerce that helps retailers improve conversion through personalized search and recommendations.
The team
Customer Success
What you'll do
- Lead onboarding, launch, adoption, and success planning for enterprise customers
- Build relationships with technical teams and senior business stakeholders
- Translate product capabilities and performance data into measurable business outcomes
- Lead QBRs and EBRs, share recommendations, and align stakeholders on priorities
- Identify risks and lead customer escalations through resolution
- Partner with Account Management on retention and expansion
- Improve onboarding, integration, and support practices
What we're looking for
- At least 3 years in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role
- Experience managing complex enterprise relationships and engaging technical teams through C-level stakeholders
- Executive presence and confidence leading strategic customer conversations
- Strong stakeholder management, influencing, and problem-solving skills
- Based in EMEA, ideally DACH, particularly Germany
Nice to have
- Business-level German
- Experience in ecommerce, digital commerce, search, or product discovery
Benefits
- Stock options
- Work-from-home stipend
- Apple laptop provided
- Annual training and development budget
- Parental leave