150K–170K USD / year
Senior Customer Success Manager - East
Customer successRemote — EST
Published on 2026-09-22
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About this role
The Senior Customer Success Manager at Tines will drive strategic success across enterprise accounts, ensuring customers derive maximum value from the automation platform. Responsibilities include onboarding, stakeholder alignment, and identifying opportunities for expansion within customer organizations.
About the company
Tines is a security automation platform that helps security and IT teams build no-code workflows to respond to alerts and operational tasks.
What you'll do
- Align with customer stakeholders to ensure value delivery throughout the customer journey
- Orchestrate onboarding experiences with technical resources
- Review account health metrics and use cases
- Identify and provide solutions for customer issues
- Conduct performance evaluations and drive automation plans
- Build success and account plans in collaboration with internal teams
- Proactively identify risks and manage mitigation plans
- Deliver strategic renewal plans and insights to executive stakeholders
What we're looking for
- 8+ years in technical account management or customer success roles
- Experience with SaaS solutions for technical teams
- Ability to identify problems and translate requirements
- Skills in solving complex problems using internal resources