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Senior Customer Success Manager - EMEA
Customer successWorkplace — EMEA
Published on 2026-09-24
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About this role
The Senior Customer Success Manager will act as a key contact for customers post-sales, supporting them through onboarding and promoting product adoption. This role requires a blend of customer success skills and sales acumen to drive renewals and expansions while providing technical guidance.
About the company
LaunchDarkly is a feature management platform that lets teams release, target, and control product features with flags without redeploying code.
What you'll do
- Oversee customer onboarding and activation
- Identify and mitigate adoption risks
- Provide technical guidance on best practices
- Sell additional products and services prescriptively
- Build strong relationships with customer champions
- Focus on renewals and expansion opportunities
What we're looking for
- 5+ years in a customer-facing role
- Experience in renewal processes with retention quotas
- Strong project management skills
- Experience with technical products and DevOps
- Ability to advocate for customers and the company