37K–44K EUR / year
Senior Customer Success Manager, Healthcare & Medical Devices
Customer successRemote — Portugal
Published on 2026-10-26
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About this role
Manage post-sale relationships with a portfolio of 8–12 strategic healthcare and medical-device enterprise customers. Drive adoption, measurable business outcomes, retention, and account expansion while advising customers on regulatory product-data requirements.
About the company
Syndigo provides product experience and information management software that helps brands centralize, enrich, and syndicate product content.
What you'll do
- Own customer success for assigned enterprise accounts after implementation and maintain senior stakeholder relationships.
- Set and track customer goals, success metrics, and ROI plans; lead executive reviews and QBRs.
- Help customers address healthcare and medical-device product-data compliance needs, including FDA UDI and GUDID submissions.
- Drive product adoption, identify and mitigate account risks, and support renewals and expansion with Sales.
- Coordinate internal teams, escalate customer issues, and relay customer and regulatory needs to Product, Support, and Services.
- Develop customer advocates and support referrals, testimonials, and event participation.
- Contribute to pilots and improvements to Syndigo workflows, products, and services.
What we're looking for
- 4+ years of customer-facing experience with demonstrated client relationship management success.
- Experience managing a $4–$6M ARR book of business.
- Strong presentation skills, including communicating value and insights to executive audiences.
- Comfort with technology, particularly databases and syndicated data.
- Ability to work independently, navigate complex decisions, and troubleshoot customer challenges.
- Experience with large, complex enterprises and mid-sized organizations.
Nice to have
- Healthcare or medical-device industry experience.
- Familiarity with FDA regulations and standards such as UDI/GUDID, GS1, and GDSN.
- Understanding of the healthcare and medical-device supply chain, including manufacturers, distributors, GPOs, and health systems.
Benefits
- Generous paid time off
- Health coverage and retirement plans tailored to local markets
- Tuition reimbursement
- Donation matching and volunteer time off
- Referral bonuses
- Flex Fridays