85K–140K EUR / year
Senior Customer Success Manager, International
Customer successRemote — Spain, United Kingdom, US East Coast
Published on 2026-11-09
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About this role
Own onboarding, retention, and growth for high-value international customers, primarily across EMEA and India. Lead clients from late-stage sales through implementation and ongoing account management, while building and documenting international Customer Success processes.
About the company
Tremendous is a rewards and payouts platform that helps businesses send gift cards, prepaid cards, and cash incentives at scale.
The team
Customer Success
What you'll do
- Lead onboarding and launch planning for high-value clients
- Manage enterprise and mid-market customer relationships
- Run recurring customer meetings and monitor account health
- Retain customers and identify expansion opportunities
- Coordinate complex customer needs across internal teams
- Improve and document international Customer Success processes
What we're looking for
- 4+ years of experience in Customer Success, Account Management, or a related role
- Experience managing enterprise or high-value B2B customers
- Track record leading complex onboarding and implementation
- Excellent English and residence in the US East Coast, UK, or Spain
- Ability to manage complex client relationships independently in a remote environment
- US-based candidates must be able to work 6am–2pm ET
Nice to have
- German, French, or Spanish fluency
- Experience with SaaS, fintech, APIs, or payments
Benefits
- Equity