Senior Customer Success Manager (Large Enterprise)

About this role

Manage and grow Collectly’s enterprise customer relationships for its AI-powered revenue cycle management platform. Drive retention, product adoption, customer satisfaction, and account expansion through strategic planning and executive engagement.

About the company

Collectly is an AI-powered RCM platform that helps healthcare organizations collect patient payments faster while improving the billing experience.

What you'll do

• Develop success plans and lead QBRs for enterprise accounts
• Monitor customer health, usage, and performance; identify risks and opportunities
• Drive renewals, upsells, and cross-sells in collaboration with Sales
• Train users and communicate product updates
• Resolve customer inquiries and escalations with internal teams
• Share customer feedback with Product and Engineering
• Develop customer advocacy, including case studies and referrals

What we're looking for

• 8+ years in customer success at a SaaS company
• Experience managing enterprise accounts with $500K–$1M+ ARR and complex stakeholder relationships
• Strong customer success, communication, and relationship-building skills
• Ability to manage multiple priorities and use data to guide recommendations
• Cross-functional experience with Sales, Product, and Support
• Proficiency with CRM and relevant business tools
• Located in the San Francisco Bay Area

Nice to have

• Experience with RCM teams, billing departments, or healthcare finance stakeholders
• Healthcare SaaS, health tech, or digital health experience
• Familiarity with claims, denials, coding, reimbursement, and prior authorization workflows
• Understanding of healthcare finance stakeholders such as CFOs and Revenue Cycle Directors

Benefits

• Unlimited PTO
• Fully paid medical, dental, and vision insurance for employees and dependents
• Stock options
• 401(k) with company match
• Student loan contributions