152K–205K USD / year
Senior Customer Success Manager - Pacific Time Zone
Customer successRemote — Pacific Time Zone, United States; British Columbia and Ontario, Canada
Published on 2026-10-29
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About this role
Manage strategic Enterprise customer relationships and guide customers toward successful adoption, measurable business outcomes, renewals, and growth. The role combines account strategy and executive engagement with usage analysis, AI use-case discovery, and cross-functional coordination.
About the company
Webflow is a visual website design and CMS platform that lets teams build and publish production websites without hand-coding the front end.
The team
Customer Success team, reporting to the Manager, Customer Success.
What you'll do
- Build trusted relationships with customer executives and hands-on teams, and guide them throughout their Webflow journey.
- Develop account strategies and shared success plans that drive adoption and measurable outcomes.
- Own renewals, forecasting, account health, and identification of expansion opportunities.
- Use product usage and consumption data to create adoption plans and identify risks and growth opportunities.
- Lead AI discovery workshops and pilots, supporting the transition of AI agents into production.
- Define customer success criteria and ROI, and lead executive conversations about progress and results.
- Coordinate with Sales, technical teams, and service providers on complex customer programs.
- Share customer insights with Webflow to inform product direction and improve the Enterprise experience.
What we're looking for
- At least 5 years advising Enterprise customers in SaaS or digital experiences, with experience in adoption, renewals, expansion, and customer health.
- Experience managing usage-, consumption-, or credit-based accounts and forecasting from utilization trends.
- Technical aptitude across codebases, deployment pipelines, integrations, permissions, and security.
- Experience with applied AI workflows or agents, or leading complex digital transformation programs.
- Bachelor’s degree or equivalent relevant experience.
- Must be based in the Pacific Time Zone.
Nice to have
- Hands-on experience with AI agents, connectors, or MCP-style integrations.
- Ability to use financial filings, industry research, and customer data to identify account risks and growth opportunities.
Benefits
- Equity in the company in the form of RSUs.
- Medical, dental, and vision coverage, with most premiums covered by Webflow.
- 12 weeks of paid parental leave for all parents, plus additional paid leave for birthing parents.
- Flexible vacation, paid holidays, and a sabbatical program.
- 401(k) with 100% employer match up to $6,000 per year in the United States.
- Monthly work and wellness stipends.