Senior Customer Success Manager – Secteur public
Customer successHybrid — Paris, France
Published on 2026-10-30
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About this role
Lead the long-term success of a portfolio of public-sector healthcare institutions using Lifen’s solutions. The role combines strategic customer guidance with hands-on product expertise to increase adoption, improve usage, and deliver measurable impact.
About the company
Lifen is a healthtech platform that helps hospitals and clinics exchange medical documents and connect care workflows.
The team
Customer Success / Support
What you'll do
- Manage a portfolio of about 90 healthcare institutions, including strategic accounts, and prioritize engagement by customer needs and potential.
- Build long-term relationships with decision-makers, customer champions, and end users.
- Analyze customer needs and product usage, diagnose complex issues, and recommend tailored solutions.
- Create and track action plans using usage data and performance indicators.
- Work with Product, Operations, Support, and Sales to improve Customer Success practices and processes.
What we're looking for
- Ideally 6+ years of experience in Customer Success, strategic account management, consulting, or complex project management.
- Experience managing B2B portfolios, preferably involving large, multi-stakeholder accounts.
- Strong product expertise and a consultative approach to complex solutions and customer needs.
- Analytical, structured, and able to use data to guide decisions and measure outcomes.
- Autonomous, organized, proactive, and able to manage multiple complex topics.
Nice to have
- Experience in B2B SaaS, technical solutions, or healthcare.
Hiring process
- 30-minute conversation with Talent Acquisition.
- 60-minute interview with the Hiring Manager.
- 60-minute case study with the Hiring Manager and a Customer Success team member.
- 30-minute cultural alignment interview with the VP of Operations.