128K–194K USD / year
Senior Customer Support Engineer
Customer successWorkplace — US West Coast timezone
Published on 2026-10-09
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About this role
Help enterprise customers troubleshoot complex technical issues with Coder’s developer infrastructure platform. Reproduce and debug issues, handle urgent support cases, and work with internal teams to turn customer feedback into product and workflow improvements.
About the company
Coder provides cloud development environments and AI development infrastructure that helps enterprises provision, govern, and secure developer workspaces.
The team
Research & Development, Customer Support
Stack
TerraformKubernetesBashPythonRubyGitHubREST APIs
What you'll do
- Reproduce and debug customer issues, including urgent and high-severity cases.
- Communicate diagnostic steps, resolutions, and follow-up clearly to customers.
- Coordinate and lead customer debugging calls with Enterprise Account Managers.
- Surface product trends, bugs, and feature requests to internal teams.
- Document customer activity according to security standards.
- Mentor new team members and contribute to documentation and knowledge-base content.
- Improve support processes, tools, and workflows.
- Participate in an on-call rotation for production-down issues.
What we're looking for
- 5+ years in customer support engineering or a comparable customer-facing technical role.
- 5+ years supporting enterprise customers.
- 2+ years diagnosing production network connectivity and performance issues.
- Experience with Terraform, cloud platforms, distributed systems, microservices, and Kubernetes.
- Scripting experience with Bash, Python, Ruby, or a similar language.
- Ability to read complex code and use GitHub, REST APIs, and command-line tools.
- Strong troubleshooting, communication, organization, and customer-service skills.
- Based in the US West Coast timezone.
Nice to have
- DevOps engineering, software engineering, or systems administration experience.
- Software-defined networking experience, such as Tailscale.
- Experience supporting engineering teams and their tools.
Benefits
- Equity
- Bonus
Hiring process
- Interview process expected to take two to four weeks.
- Interviews with individual contributors, managers, and senior leaders.