Senior Deliverability and Compliance Specialist

About this role

Own deliverability support and abuse handling for creators without a dedicated account manager. Investigate delivery issues, make account compliance decisions, and build scalable processes and AI-assisted workflows to protect sending reputation and help creators reach their audiences.

About the company

Kit is an online platform that empowers creators and brands to showcase their products and services through curated collections. They provide tools and resources to help users engage their audience and drive revenue through affiliate marketing and effective brand partnerships.

The team

Growth | Deliverability; reports to the Director of Creator Success and works with the Deliverability team, infrastructure and compliance engineers, and Support.

Stack

What you'll do

• Own the deliverability support queue and investigate spam placement, bounces, authentication, and DMARC issues.
• Manage account approvals, compliance flags, suspensions, and closures; run the abuse desk.
• Handle blocklist delistings and mailbox-provider issues, and create incident runbooks.
• Build playbooks, SOPs, help content, training, and quality checks for Support and contractors.
• Track queue performance and recurring issues, and lead cross-team improvements with infrastructure.
• Develop AI-assisted support workflows while keeping people responsible for final compliance decisions.

What we're looking for

• 4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender.
• Strong knowledge of SPF, DKIM, DMARC, alignment, and BIMI basics; able to read message headers and SMTP codes.
• Hands-on experience with Google Postmaster Tools, Microsoft SNDS/JMRP, blocklists, and delisting processes.
• Knowledge of Gmail and Yahoo bulk-sender requirements, including RFC 8058 one-click unsubscribe.
• Experience resolving escalated customer issues, making account-level abuse decisions, and working an abuse desk.
• Able to analyze delivery data, build repeatable processes, and communicate clearly with customers and teams.
• Based in North America and able to provide coverage during US time zones.

Nice to have

• Experience with MTA logs, delivery observability tools, SQL, or BI tools.
• Familiarity with feedback loops, spam traps, list bombing, and bot-signup patterns.
• Knowledge of CAN-SPAM, CASL, and GDPR as they apply to marketing email.
• Experience setting abuse or trust-and-safety strategy, directing queue contractors, or working with mailbox-provider postmaster teams.
• M3AAWG participation, educational content creation, or experience supporting creators and small businesses.

Benefits

• $50,000 in equity and profit sharing.
• 401(k) with a 5% match.
• Medical premiums covered up to $2,280 per month; dental and vision premiums fully covered.
• $3,500 annual learning and development budget.
• 20 days of PTO, 10 paid holidays, and two weeks of paid sick time.
• 12 weeks of paid parental leave and up to $3,000 annual childcare benefit.
• Paid vacation bonus for taking five consecutive days fully unplugged.
• Paid sabbatical after five years and twice-yearly team retreats.

Hiring process

1. 30-minute recruiter phone screen
2. 45-minute hiring manager interview
3. Take-home assignment
4. 60-minute panel interview