121K–147K USD / year
Senior Digital Customer Success Campaign Manager
Customer successRemote — United States | Canada
Published on 2026-10-16
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About this role
The Senior Digital Customer Success Campaign Manager will develop and optimize digital customer success programs across the customer lifecycle, focusing on improving product adoption and customer engagement. This role requires a strategic mindset and hands-on experience with various customer success and marketing tools.
About the company
1Password provides secure password management solutions for individuals and businesses, helping users safely store and share their sensitive information. The company serves a diverse clientele with a range of products designed to enhance security and streamline user experience.
The team
Customer Experience team
What you'll do
- Design, launch, and improve digital customer success campaigns.
- Build scalable customer journeys using targeted human engagement.
- Identify customer signals that indicate progress or risk.
- Translate customer insights into actionable campaigns.
- Monitor program performance using various metrics.
What we're looking for
- 6+ years of experience in Digital Customer Success or related field.
- Proven success in building and owning lifecycle or digital success programs.
- Strong understanding of the customer lifecycle.
- Experience with tools like Gainsight, Salesforce, Marketo.
- Ability to collaborate across various teams.
Nice to have
- Experience with AI tools for program design.
- Knowledge of cybersecurity or 1Password.
Benefits
- Generous PTO policy.
- Health and dental benefits.
- Equity grant options.