230K–330K USD / year
Senior Director, Field Operations
OperationsWorkplace — unknown
Published on 2026-11-03
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About this role
Lead Abnormal AI’s field operations operating model across Mid-Market, Enterprise, Strategic, and Channel organizations. The role translates GTM strategy into planning, forecasting, field execution, and AI-enabled processes while developing a team of operations leaders.
About the company
Abnormal Security uses AI to detect and stop email and collaboration attacks such as phishing and business email compromise. It protects enterprises against social engineering and account takeover.
What you'll do
- Lead, coach, and develop Field Operations managers and directors.
- Define scalable operating models across segments, regions, and channel.
- Partner with GTM leaders on annual and quarterly targets, capacity, coverage, territories, and quotas.
- Improve global forecast accuracy and present insights to executive leadership.
- Set the cadence for pipeline reviews, forecast reviews, QBRs, and performance dashboards.
- Drive sales process improvement and execution across the full funnel.
- Partner with Systems and RevOps teams to ensure GTM tools support field workflows.
- Launch AI-driven solutions to improve pipeline precision and reduce manual CRM work.
What we're looking for
- 12+ years in Revenue Operations, Sales Operations, or related GTM roles in high-growth B2B SaaS.
- 6+ years leading and scaling teams, including managing managers and developing leaders.
- Experience designing scalable forecasting, pipeline, territory, coverage, and sales-process frameworks.
- Experience applying AI, advanced analytics, or automation to operating models.
- Strong analytical skills and ability to communicate actionable insights to executives.
- Deep familiarity with Salesforce and related analytics or forecasting tools.
- Experience with territory design, capacity planning, and resource allocation.
- Strong stakeholder management, change leadership, and execution skills in ambiguous environments.
Nice to have
- Experience with channel partner motions and partner-influenced forecasting.
- Familiarity with AI-assisted forecasting or predictive pipeline health frameworks.
- Experience scaling from Mid-Market into Enterprise or Strategic segments.
- Experience leading cross-functional operating model changes across Sales, Marketing, Customer Success, and Channel.
Benefits
- May be eligible for bonus or incentive compensation and equity.
- Comprehensive benefits package.