192K–264K USD / year
Senior Director of Implementation
Customer successRemote — United States, Canada
Published on 2026-11-11
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About this role
Lead the strategy and operations of 1Password’s implementation and professional services function. Guide customers across SMB, Commercial, and Enterprise segments toward successful adoption, faster time to value, and measurable outcomes.
About the company
1Password provides secure password management solutions for individuals and businesses, helping users safely store and share their sensitive information. The company serves a diverse clientele with a range of products designed to enhance security and streamline user experience.
The team
Implementation and professional services, reporting to the VP of Customer Success; leads Solutions Architects, Onboarding Specialists, Project Managers, and Implementation Specialists.
What you'll do
- Set the strategic direction and develop scalable professional services offerings.
- Lead, coach, and grow a cross-functional implementation team.
- Create playbooks and processes to improve implementation quality, adoption, and time to value.
- Coordinate customer handoffs with Sales, Customer Success, Product, Marketing, and Operations.
- Oversee delivery to ensure projects meet scope, timeline, quality, and outcome expectations.
- Monitor project health, capacity, utilization, and customer outcomes using data.
- Resolve complex implementation escalations and lead operational improvements.
What we're looking for
- 10+ years in professional services, onboarding, or implementation, including 5+ years in leadership.
- Experience in cybersecurity and SaaS environments.
- Strong technical implementation experience with systems, infrastructure, and integrations for complex customers.
- Experience scaling programs across SMB, Commercial, and Enterprise segments.
- Ability to build capacity-planning models and use delivery KPIs to guide decisions.
- Strong communication and judgment with the ability to influence senior leaders and cross-functional partners.
Benefits
- Equity grant and eligibility for incentive programs
- Generous paid time off
- Health and dental benefits
- 401(k) or RRSP retirement benefits, depending on country
- Parental leave top-up programs
- Remote-first work environment