Salary not listed
Senior Engagement Manager - EMEA
Customer successRemote — EMEA, Ireland, Germany, Spain, United Kingdom
Published on 2026-10-23
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead the design, scoping, and commercial positioning of GitLab Professional Services engagements for complex DevSecOps transformations. Own opportunities from discovery and pre-sales solutioning through SOW development and transition to delivery, aligning engagements to measurable customer outcomes.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Professional Services Engagement Management team, reporting to the Senior Manager of Engagement Management, EMEA.
Stack
GitLabDevSecOps
What you'll do
- Build trusted relationships with customer technical leaders, program managers, and partners.
- Lead discovery and solutioning sessions to identify customer needs and desired outcomes.
- Develop outcome-oriented proposals, custom SOWs, staffing plans, and commercial structures.
- Guide customers through pricing, procurement, contracting, negotiation, and risk mitigation.
- Coordinate with sales, solutions architecture, delivery, and leadership to ensure engagements are deliverable.
- Manage escalations and proactively position consulting, training, and success offerings.
- Forecast services bookings and track performance indicators including margin and attachment.
- Enable field teams and share customer insights to improve go-to-market content and processes.
What we're looking for
- Progressive experience scoping and selling professional services engagements.
- Pre-sales experience conducting discovery and developing proposals, SOWs, and staffing plans for complex implementations.
- Understanding of SDLC, DevOps practices, and cloud transformation.
- Strong executive communication, facilitation, negotiation, and problem-solving skills.
- Ability to work cross-functionally and independently in a fully remote, asynchronous environment.
- Experience managing multiple opportunities and maintaining accurate forecasts.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Health, financial, and well-being benefits
- Team member resource groups