Senior Executive IT Support Engineer, Tech Foundations

About this role

The Senior Executive IT Support Engineer will provide high-touch technology support to Airbnb executives and their teams. This role combines hands-on technical expertise with proactive planning and cross-functional leadership to improve the executive technology experience.

About the company

Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.

The team

AirSupport - Executive Support

Stack

What you'll do

• Provide high-touch technology support for executives.
• Troubleshoot across multiple technology domains.
• Build trusted relationships with executives.
• Own executive technology lifecycle needs.
• Prepare for high-visibility events and meetings.
• Identify recurring issues and lead improvements.
• Shape Executive Support technical direction.
• Communicate complex issues clearly to executives.

What we're looking for

• 8+ years of experience in enterprise IT support.
• Strong hands-on technical capability across multiple domains.
• Knowledge of enterprise endpoints and mobile devices.
• Experience driving ambiguous problems to resolution.
• Ability to identify patterns and drive operational improvements.
• Experience leading cross-functional initiatives.
• Excellent judgment and discretion in high-pressure situations.
• Proactive approach to preventing issues.

Nice to have

• Expertise in enterprise AV and video conferencing.
• Experience supporting executive travel and events.
• Scripting or automation skills.
• Experience in non-traditional technology environments.