85K–95K GBP / year
Senior GTM Operations Manager
OperationsHybrid — London, United Kingdom
Published on 2026-11-03
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About this role
Own and improve Strava for Business’s end-to-end quote-to-cash operating system, from commercial conversations and contracting through delivery, billing, and revenue recognition. Lead cross-functional process and systems transformation to support the business’s growth.
About the company
Strava is a platform designed for athletes and fitness enthusiasts to track their workouts, connect with others, and analyze their performance. The company offers a range of tools and features to enhance the experience of running, cycling, and other activities.
The team
GTM Strategy & Operations, reporting to the Global Lead of the function; supports Strava for Business.
Stack
HubSpotIronclad
What you'll do
- Map and redesign the end-to-end quote-to-cash process, removing bottlenecks.
- Lead cross-functional transformation across commercial, legal, finance, product, and technology teams.
- Ensure new products can be quoted, contracted, delivered, reported, invoiced, and recognised cleanly.
- Improve workflows and handoffs across CRM, contracting, delivery, billing, and revenue systems.
- Establish operational KPIs, reporting, and escalation mechanisms.
- Prioritise and drive a transformation roadmap to support a $200M business.
What we're looking for
- Experience in program management, business operations, strategy and operations, or sales technology.
- Experience leading complex cross-functional programs and organisational change.
- Strong business systems architecture experience across CRM, contracting, delivery, finance, and reporting workflows.
- Experience with HubSpot and Ironclad, ideally improving workflows across both.
- Ability to map processes, identify root causes, and design scalable operating models.
- Strong analytical, communication, and stakeholder-management skills; able to deliver without direct authority.
Nice to have
- Experience in adtech, media, advertising platforms, or digital partnerships.
- PMP or equivalent program/project management certification.
- Lean Six Sigma Black Belt or equivalent process-improvement qualification.
- Experience building or maturing a Business Operations or Transformation function.
Benefits
- Equity
- Variable compensation tied to sales team performance