192K–240K USD / year
Senior Guest Community Engagement Manager (Guest Advisory Board)
OtherRemote — United States
Published on 2026-10-07
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About this role
This role focuses on leading and managing Airbnb's guest-facing Community Voice programs, including the development and execution of a Guest Advisory Board. The position involves engaging with guests, coordinating feedback, and collaborating with various cross-functional teams.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
The team
Community Engagement team
What you'll do
- Lead guest-facing Community Voice programs end-to-end
- Manage the Guest Advisory Board program including member engagement
- Synthesize feedback into actionable insights for stakeholders
- Plan and deliver workshops and pilots for guest community engagement
- Oversee community escalations and resolution tracking
What we're looking for
- 10+ years of experience in community engagement or program management
- Proven ability to build programs from the ground up
- Experience in cross-functional collaboration
- Expertise in synthesizing qualitative feedback
- Strong communication and relationship-building skills
Nice to have
- Experience in the travel and hospitality sector
- Knowledge of community-building strategies