102K–148K USD/CAD / year
Senior Implementation Consultant
Customer successRemote — United States, Canada
Published on 2026-11-02
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About this role
Lead technical deployments and customer enablement for 1Password’s enterprise product suite. You’ll configure and launch solutions, guide customers through adoption, and partner with cross-functional teams to deliver successful implementations.
About the company
1Password provides secure password management solutions for individuals and businesses, helping users safely store and share their sensitive information. The company serves a diverse clientele with a range of products designed to enhance security and streamline user experience.
The team
Customer Success team, within GTM.
Stack
1Password Enterprise Password ManagerSaaS ManagerDevice TrustUnified AccessIdentity providersSSOSCIMActive Directory
What you'll do
- Lead configuration, integration, validation, and launch of 1Password products.
- Coordinate implementation plans, timelines, stakeholders, and delivery risks.
- Manage active customer engagements and provide technical consultations and training.
- Identify and resolve implementation risks and customer issues.
- Improve playbooks, training materials, processes, and AI-powered workflows.
- Mentor teammates and share implementation expertise.
- Travel occasionally for customer engagements, team events, or business needs.
What we're looking for
- 5+ years leading technical implementations for large or complex organizations in B2B SaaS.
- Strong technical aptitude and project management skills, including timeline, stakeholder, and utilization management.
- Knowledge of identity and security concepts such as IdPs, SSO, SCIM, Active Directory, MDM, and Zero Trust.
- Ability to configure solutions and independently address complex customer questions.
- Clear communication with technical and executive audiences.
- Experience designing and delivering virtual and in-person training.
- Ability to use AI, automation, and workflow improvements to reduce repetitive work.
Benefits
- Equity grant and RSU program for most employees.
- Generous paid time off.
- Health and dental benefits.
- 401(k) in the US or RRSP in Canada, with retirement matching.
- Maternity and parental leave top-up programs.
- Paid volunteer days.