106K–148K USD / year
Senior Implementation Project Manager
OperationsRemote — United States, Canada
Published on 2026-11-13
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About this role
Lead complex enterprise customer implementations of 1Password, from discovery through launch and transition to ongoing success. Coordinate customer and internal stakeholders, manage delivery plans and risks, and help customers meet their business and security goals.
About the company
1Password provides secure password management solutions for individuals and businesses, helping users safely store and share their sensitive information. The company serves a diverse clientele with a range of products designed to enhance security and streamline user experience.
The team
GTM, Sales Onboarding; reports to the Manager, Implementation Project Management.
Stack
SaaSIdentity providersSSOSCIMActive DirectoryCLIEndpoint managementDevice trust
What you'll do
- Own project scope, timelines, dependencies, risks, and next steps for complex implementations.
- Set engagement governance, communication rhythms, decision rights, escalation paths, and documentation.
- Lead kickoffs, discovery, status meetings, executive updates, launch-readiness reviews, and transitions.
- Coordinate customer stakeholders and internal teams to resolve requirements and technical dependencies.
- Diagnose at-risk engagements, create recovery plans, and communicate recommended actions.
- Mentor project management colleagues and improve delivery playbooks and practices.
What we're looking for
- 5+ years in project management, implementation, professional services, or a related B2B SaaS field.
- Experience leading complex implementations across multiple workstreams and stakeholder groups.
- Experience delivering paid professional services, including scope, time, and timeline management.
- Strong planning, risk management, and communication skills with technical, business, and executive audiences.
- Technical curiosity and familiarity with SaaS, identity, SSO, SCIM, Active Directory, CLI, endpoint management, or device trust.
- PMP certification.
Nice to have
- Experience mentoring colleagues and improving delivery practices.
- Responsible use of AI for research, preparation, documentation, and workflows.
Benefits
- Equity grant and RSU program for most employees.
- Generous paid time off.
- Health and dental benefits.
- 401(k) matching in the US or RRSP benefits in Canada.
- Parental leave top-up programs.
- Paid volunteer days.