30.4–30.4 USD / hour
Senior Inside Sales Representative
SalesHybrid — San Francisco, CA, New York, NY
Published on 2026-11-10
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Manage renewals and expansion opportunities for Figma’s existing customers, with responsibility for retaining revenue and meeting quarterly net revenue retention targets. Lead customer opportunities from discovery through negotiation and close, while partnering with Sales and cross-functional teams.
About the company
Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.
What you'll do
- Own an assigned customer book and meet quarterly NRR targets through retention and expansion.
- Lead renewal cycles from outreach and discovery through negotiation, close, and billing coordination.
- Identify churn and contraction risks, reinforce customer value, and develop paths forward.
- Find expansion opportunities across teams, use cases, products, and AI capabilities.
- Maintain accurate pipeline records and forecast outcomes using account data and customer insights.
- Partner with Sales, Deal Desk, Legal, Billing, and Support to align strategy and resolve blockers.
What we're looking for
- At least 1 year of customer-facing experience in inside sales, account management, renewals, sales development, or a related role.
- Strong discovery and communication skills, with the ability to explain product value clearly.
- Technical aptitude and curiosity to learn a complex platform and connect capabilities to customer workflows.
- Evidence of influencing customer decisions, handling objections, and owning measurable results.
- Strong organization, prioritization, and follow-through across multiple opportunities.
Nice to have
- Experience owning renewals, negotiations, forecasting, or commercial targets.
- Experience identifying expansion opportunities or supporting adoption of new products, AI capabilities, or workflows.
- Experience with customer stakeholders such as Procurement, Finance, or Legal.
- Experience with Salesforce, Ironclad, or similar tools.
- Familiarity with SaaS subscription models and GRR or NRR metrics.
Benefits
- Equity
- Health, dental, and vision coverage
- Retirement benefits with company contributions
- Parental leave and family-planning support
- Paid time off and paid sick leave
- Mental health and wellness benefits
- Potential cell phone and home internet reimbursements