143K–161K USD / year
Senior IT Analyst
OtherRemote — United States
Published on 2026-10-19
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Provide Tier 2/3 technical support for a remote workforce, resolving complex endpoint, identity, and collaboration issues. Improve IT support processes through root-cause analysis, documentation, tooling, and durable fixes. Occasional travel to company offices, including Chicago, is required.
About the company
Horizon3.ai is a technology company specializing in cybersecurity solutions, focusing on automated penetration testing and threat detection for enterprises. They provide a range of services aimed at enhancing security posture and risk management for organizations across various sectors.
The team
Security and IT
Stack
macOSWindowsJamfIntuneKandjiOktaMicrosoft EntraGoogle Workspace
What you'll do
- Own complex Tier 2/3 endpoint, identity, and collaboration support issues through resolution.
- Troubleshoot endpoint management, SSO, MFA, access, and device compliance configurations.
- Identify recurring incidents and implement durable fixes, automation, and runbook updates.
- Support office technology and events, including occasional onsite visits.
- Improve ticket triage, escalation paths, SLAs, and IT documentation.
- Support employee onboarding, offboarding, and device lifecycle management.
- Partner with Security, IT Engineering, and People teams; mentor junior analysts.
What we're looking for
- 4–6+ years of IT support, help desk, or IT operations experience, including Tier 2/3 work.
- Strong troubleshooting skills across macOS and/or Windows endpoints.
- Experience with an ITSM platform such as Jira Service Management.
- Experience managing identity and access in Okta, Entra, or a similar platform.
- Hands-on experience with endpoint management tools such as Jamf, Intune, or Kandji.
- Administrative and user-level experience with Google Workspace, Slack, and Zoom.
- Clear communication, sound prioritization, and comfort supporting a distributed workforce.
- Able to travel occasionally within the US, up to 10%.
Nice to have
- Experience supporting a high-growth SaaS or cybersecurity company.
- Experience maturing IT support workflows, tools, or SLAs.
- Knowledge of zero-trust practices, device compliance, or security configuration baselines.
- IT certifications such as CompTIA A+, Network+, ITIL Foundation, or Jamf.
Benefits
- Stock options
- Health, vision, and dental insurance for employees and family
- Flexible vacation policy
- Generous parental leave