86K–130K USD / year
Senior L&D Specialist
OtherHybrid — Denver, CO; New York, NY; San Francisco, CA; Scottsdale, AZ
Published on 2026-09-25
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About this role
Gusto is seeking a Senior Learning & Development Specialist to lead program design and facilitate learning for customer experience professionals. The role involves creating data-driven learning experiences, managing programs, and leveraging AI tools to enhance learning outcomes.
About the company
Gusto is a digital platform that provides payroll, benefits, and human resource management solutions for small to medium-sized businesses. The company focuses on simplifying HR processes and ensuring compliance, while also offering tools for employee engagement and retirement planning.
The team
CX Learning & Development team
What you'll do
- Facilitate learning sessions across various knowledge areas
- Create an inclusive learning environment
- Design AI-integrated training content
- Manage high-visibility learning programs
- Monitor participant progress and engagement
- Serve as a primary contact for stakeholders
- Own the learning data strategy
- Utilize AI-powered analytics for learning insights
What we're looking for
- 5+ years of L&D experience
- Proven experience in learning program design
- Strong coaching skills
- Excellent stakeholder management
- Data-driven mindset
- Ability to travel up to 50%
- Adaptability in a dynamic environment
- Technical experience with AI tools