178K–255K USD / year
Senior Manager, AI Customer Success
Customer successRemote — united states
Published on 2026-10-09
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About this role
Webflow is seeking a Senior Manager, AI Customer Success to lead the Customer Success team for a new AI platform called Source. This role involves managing strategic enterprise accounts and driving customer retention and growth as the platform moves towards commercial availability.
About the company
Webflow is a visual website design and CMS platform that lets teams build and publish production websites without hand-coding the front end.
The team
Customer Success team for Source by Webflow
What you'll do
- Lead and grow the Source CS team
- Manage strategic Source accounts
- Drive retention and expansion
- Turn Source use cases into results
- Own customer outcomes
- Enable customers to scale
- Build the Source CS operating model
What we're looking for
- 8+ years in customer success or account management
- 2+ years managing a customer success or growth team
- Proven success driving retention and revenue growth
- Ability to influence executives
- Technical aptitude across codebases and integrations
- Experience in applied AI or digital transformation
Nice to have
- Experience with usage-based pricing
- Familiarity with Webflow and its customers
Benefits
- Equity in the company
- Comprehensive health coverage
- 12 weeks paid parental leave
- Flexible vacation and sabbatical program
- Access to mental health resources
- 401(k) with employer match
- Monthly stipends for work and wellness expenses
- Annual bonus program