178K–255K USD / year
Senior Manager, AI Customer Success
Customer successRemote — United States
Published on 2026-10-09
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About this role
Build and lead Customer Success for Source by Webflow, a platform where marketing teams and AI agents launch and optimize digital experiences. Initially manage strategic enterprise accounts and drive renewals and growth, then scale the team and develop the customer success playbook as the product becomes commercially available.
About the company
Webflow is a visual website design and CMS platform that lets teams build and publish production websites without hand-coding the front end.
The team
Source by Webflow Customer Success, reporting to the Senior Director of Customer Success.
What you'll do
- Lead, hire, and coach the Source Customer Success team as adoption grows.
- Manage strategic enterprise accounts and executive relationships.
- Own renewals, forecasting, account health, retention, and expansion.
- Lead discovery workshops, pilots, agent building, rollout, and change management.
- Partner with Forward Deployed Engineers and Solution Architects to move pilots into production and demonstrate ROI.
- Help customers establish agent permissions, autonomy, review practices, and internal enablement.
- Build customer success playbooks, health metrics, AI-powered workflows, references, and case studies.
What we're looking for
- 8+ years in customer success, account management, or consulting at a B2B software company, including enterprise accounts.
- 2+ years managing a customer success, account management, or customer growth team.
- Track record driving retention, expansion, and revenue growth against commercial targets such as net revenue retention.
- Ability to influence customer and internal executives.
- Technical aptitude with codebases, deployment pipelines, integrations, permissions, and security.
- Experience with applied AI workflows or agents, or leading complex enterprise digital transformation programs.
Nice to have
- Experience with usage- or consumption-based pricing, agencies or systems integrators, or Webflow and its customers.
- Understanding of CMS, marketing technology, and analytics tools.
Benefits
- Company equity in the form of RSUs.
- 12 weeks of paid parental leave, with 6+ additional weeks for birthing parents.
- Flexible vacation, paid holidays, and a sabbatical program.
- 401(k) with 100% employer match up to $6,000 per year in the U.S.
- Monthly work and wellness stipends.