Senior Manager, Content and Communications

About this role

Lead Fullstory’s content and communications strategy, translating customer insights, product innovation, and expert perspectives into compelling stories. This hands-on role combines editorial leadership, content creation, public relations, executive communications, and practical AI workflow development.

About the company

Fullstory provides digital experience analytics solutions that help businesses understand user interactions and optimize their online experiences. They serve a range of clients by offering insights into user behavior to improve customer engagement and satisfaction.

The team

Brand; Content & Copy

Stack

What you'll do

• Set the integrated content and communications strategy, editorial calendar, distribution plan, and success measures.
• Create and oversee research, thought leadership, customer stories, campaign content, and interactive experiences.
• Write and edit high-priority content and establish editorial standards and voice.
• Lead PR and executive communications with the company’s PR agency, including media pitches and announcements.
• Develop reusable AI workflows and skills to support research, drafting, editing, and content repurposing.
• Coordinate work across marketing, product, sales, and customer success teams, agencies, and freelance contributors.
• Use audience feedback and performance data to improve content effectiveness.

What we're looking for

• Provide a portfolio demonstrating strong writing and editing across audiences and complex topics.
• Show experience owning content strategy through execution and connecting results to audience or business outcomes.
• Have experience with PR, executive communications, announcements, media pitches, and press releases.
• Demonstrate practical AI work beyond basic drafting, such as reusable workflows or interactive content.
• Have experience leading editorial work across teams and external partners.

Nice to have

• Experience building workflows or interactive content with Claude Code or comparable tools.

Benefits

• Flexible PTO and an annual company-wide closure.
• Sponsored U.S. benefits and supplemental coverage options for international employees.
• Annual learning subsidy and professional development opportunities.
• Monthly productivity stipend for U.S. and EMEA employees.
• Team off-sites and an annual company-wide meetup.
• Paid parental leave.
• Bereavement leave, including miscarriage and pregnancy loss.

Hiring process

1. Submit a writing portfolio and LinkedIn profile.
2. Answer an application question about day-to-day AI use.