196K–245K USD / year
Senior Manager, Content & Knowledge Architecture
OperationsWorkplace — California, Oregon, and Washington, United States
Published on 2026-10-19
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About this role
Lead Airbnb’s content engineering and knowledge architecture strategy, making information structured, scalable, and accessible across customer and internal support channels. Oversee teams responsible for taxonomy and ontology, content tooling and AI-focused optimization, and content operations planning.
About the company
Airbnb is a global online marketplace that connects travelers with hosts offering unique accommodations and experiences in various destinations. The platform serves individuals seeking short-term lodging as well as hosts looking to monetize their properties.
The team
Content & Knowledge Management (CKM)
What you'll do
- Set standards and strategy for how knowledge is structured, stored, and delivered across surfaces.
- Own the roadmap for metadata, taxonomy, and information architecture.
- Partner with Product and Engineering on content tooling investments.
- Establish governance, quality checks, and metrics for content health and authoring efficiency.
- Coordinate content readiness for product launches and business needs.
- Lead managers and senior team members, including hiring, performance, succession planning, and career development.
- Allocate resources and define ownership across the group’s programs.
What we're looking for
- 12+ years of experience in content strategy, content operations, or knowledge management, including content systems, taxonomy, or information architecture at scale.
- 5+ years managing managers and developing distributed teams.
- Experience making talent decisions, including hiring, performance management, calibration, and succession planning.
- Deep expertise in content strategy, knowledge management, and information architecture, with understanding of AI/ML applications in content operations.
- Strong technical fluency with content management and authoring systems, system architecture, data structures, and retrieval mechanics.
- Executive presence and experience presenting business cases to senior stakeholders.
- Ability to lead established teams through change and build alignment across disciplines.
Nice to have
- Experience in customer support, contact center operations, or a global service organization.
- An advanced degree in Computer Science, Information Science, Technical Writing, or a related discipline.
Benefits
- Potential eligibility for bonus, equity, benefits, and Employee Travel Credits.