Senior Manager, Customer Operations

About this role

The Senior Manager of Operations will lead a team responsible for executing money movement flows and ensuring compliance in a regulated environment. The role focuses on transforming high-level strategies into actionable plans, driving operational excellence, and mentoring other managers.

About the company

Human Interest is a technology-driven company that provides affordable and easy-to-manage 401(k) retirement plans for small and medium-sized businesses, helping them offer valuable retirement benefits to their employees.

The team

Customer Success & Operations

What you'll do

• Manage, mentor, and develop Operations Managers
• Translate company strategy into operational goals
• Monitor performance metrics and ensure quality
• Establish cross-functional partnerships
• Identify and mitigate operational risks
• Conduct root cause analysis on operational trends
• Drive process optimization and innovation
• Lead teams through change

What we're looking for

• 4+ years of operational management experience
• 2+ years of experience managing other People Managers
• Deep understanding of transaction lifecycles and risk controls
• Proven track record in leadership development
• Experience in end-to-end operational improvements
• Strong communication skills tailored for executives

Nice to have

• Bachelor's degree in Business, Finance, or related field
• Experience with 401(k) recordkeeping systems
• Formal process improvement certification
• Experience in fast-paced fintech environments

Benefits

• 401(k) with dollar-for-dollar employer match
• Top-tier health, dental, and vision insurance
• Unlimited access to financial tools and professionals
• Enhanced mental health support
• Fertility healthcare benefits
• Monthly work-from-home stipend
• Engaging team-building experiences