116K–185K USD / year
Senior Manager, Global Creator Programs
OperationsWorkplace — San Francisco, CA; Seattle, WA; Irvine, CA; New York City, NY; West Coast (PST) working hours
Published on 2026-11-05
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About this role
Own Twitch’s global creator activation and retention program, building scalable community infrastructure, progression systems, and cohort-based programming. Partner with regional leads and cross-functional teams to grow membership, improve creator retention, and report program outcomes to senior leadership.
About the company
Twitch is a live streaming platform primarily focused on video game content but also includes music, talk shows, and creative content. It serves a global community of content creators and viewers, offering tools and services to enhance community engagement and monetization.
The team
Global Partnerships team, within Global Creator Programs.
What you'll do
- Own the operational strategy and execution of the scaled creator retention program.
- Manage regional community leads and support community operations, programming, and cohorts.
- Design and run cohort programs, including webinars and office hours.
- Develop regional go-to-market plans to drive membership and creator activation.
- Own the creator verification pipeline and ensure participants meet eligibility criteria.
- Track and report membership, conversion, retention milestones, and time-to-graduation.
- Identify risks and improve program design using creator feedback and performance data.
What we're looking for
- 6+ years of experience in program management, community operations, or creator/influencer ecosystems, or equivalent experience.
- Experience building and scaling programs to thousands of participants.
- Experience working with distributed teams, contractors, or vendors across regions.
- Strong operational skills and experience partnering across Product, Engineering, Marketing, and Partnerships.
- Comfort using data, AI, and automation tools to improve program efficiency while maintaining creator experience.
- Excellent written and verbal communication, including presenting strategy to senior leaders.
Nice to have
- Experience with cohort-based programs and creator onboarding or retention.
- Familiarity with Discord, Slack, bots, and community automation tools.
- Experience with Tableau, Mode, Salesforce, or Airtable.
- Multilingual or cross-market experience.
- Enthusiasm for Twitch.
Benefits
- Medical, dental, vision, and disability insurance.
- 401(k) with matching.
- Maternity and parental leave.
- Flexible paid time off.
- Amazon employee discount.
- Sign-on payments and restricted stock units.