116K–185K USD / year
Senior Manager, Global Creator Programs
OperationsOn-site — Seattle, WA; San Francisco, CA; Irvine, CA; New York City, NY
Published on 2026-11-05
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About this role
Own Twitch’s global scaled creator activation and retention program, building its operational infrastructure, cohort programming, and progression systems. Coordinate regional community leads and cross-functional teams to grow membership, improve creator retention, and report performance to senior leadership.
About the company
Twitch is a live streaming platform primarily focused on video game content but also includes music, talk shows, and creative content. It serves a global community of content creators and viewers, offering tools and services to enhance community engagement and monetization.
The team
Global Partnerships team, within Global Creator Programs.
What you'll do
- Own the operational strategy and execution of the scaled creator retention program
- Manage regional community leads and cohort support across priority markets
- Design and run rolling cohorts, webinars, and office hours
- Develop regional go-to-market plans to grow membership and creator activation
- Manage creator verification and eligibility checks
- Track and report membership, conversion, retention, and graduation-time metrics
- Identify program risks and improve programming using creator feedback and performance data
What we're looking for
- 6+ years of experience in program management, community operations, or creator/influencer ecosystems
- Track record of building and scaling programs to thousands of participants
- Experience working with distributed teams, contractors, or vendors across regions
- Strong operational skills and experience partnering with Product, Engineering, Marketing, and Partnerships
- Data-driven approach and comfort using AI and automation tools
- Excellent written and verbal communication, including presenting strategy to senior leaders
Nice to have
- Experience with cohort-based programs and creator onboarding or retention
- Familiarity with Discord, Slack, bots, and automation tools
- Experience with Tableau, Mode, Salesforce, or Airtable
- Multilingual or cross-market experience
- Enthusiasm for Twitch
Benefits
- Medical, dental, vision, and disability insurance
- 401(k) matching
- Maternity and parental leave
- Flexible PTO
- Amazon employee discount
- Sign-on payments and restricted stock units