127K–185K USD / year
Senior Manager, Global Creator Programs
OperationsOn-site — New York City, NY, United States
Published on 2026-11-05
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About this role
Own the strategy and end-to-end operation of Twitch’s global creator activation and retention program. Build scalable community infrastructure and cohort programming, guide regional community leads, and track creator membership, activation, and retention outcomes.
About the company
Twitch is a live streaming platform primarily focused on video game content but also includes music, talk shows, and creative content. It serves a global community of content creators and viewers, offering tools and services to enhance community engagement and monetization.
The team
Global Partnerships team, within Global Creator Programs.
What you'll do
- Own program operations, community infrastructure, progression systems, and cohort programming.
- Coordinate regional community leads, including contractors, across priority markets.
- Run cohort programs, facilitator management, webinars, and office hours.
- Develop regional go-to-market plans to increase membership and creator activation.
- Manage creator verification and eligibility checks.
- Track and report membership, conversion, retention, and time-to-graduation metrics.
- Identify program risks and improve program design using creator feedback and performance data.
What we're looking for
- 6+ years in program management, community operations, or creator/influencer ecosystem roles, or equivalent experience.
- Track record of building and scaling programs to thousands of participants.
- Experience working with distributed teams, contractors, or vendors across regions.
- Strong operational skills building scalable systems, processes, and workflows.
- Ability to collaborate across Product, Engineering, Marketing, and Partnerships.
- Data-driven approach and comfort using AI and automation tools.
- Excellent written and verbal communication, including presenting strategy to senior leaders.
Nice to have
- Experience with cohort-based programs, creator onboarding, or creator retention.
- Familiarity with Discord, Slack, bots, and community automation tools.
- Experience with Tableau, Mode, Salesforce, or Airtable.
- Multilingual or cross-market experience.
- Enthusiasm for Twitch.
Benefits
- Medical, dental, vision, and disability insurance.
- 401(k) matching.
- Maternity and parental leave.
- Flexible paid time off.
- Amazon employee discount.