139K–202K USD / year
Senior Manager Implementation and Onboarding
Customer successRemote — United States | Canada
Published on 2026-09-17
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About this role
In this role, you'll lead the Implementations and Onboarding team at 1Password, focusing on customer success through effective launch planning and technical guidance. As a senior leader, you will drive strategic partnerships and influence retention while managing complex implementations.
About the company
1Password provides secure password management solutions for individuals and businesses, helping users safely store and share their sensitive information. The company serves a diverse clientele with a range of products designed to enhance security and streamline user experience.
The team
Implementations and Onboarding
Stack
SaaSAPIsSSOSCIMdirectory services
What you'll do
- Ensure high impact technical guidance for customers
- Lead and develop a high-performing onboarding team
- Partner closely with Customer Success and Product teams
- Define and evolve engagement models and processes
What we're looking for
- 8+ years in post-sale SaaS roles
- 4+ years of people management experience
- Experience with complex security-focused environments
- Strong technical foundation in program management
Nice to have
- Hands-on experience with 1Password
- Knowledge of security, identity, or IT administration
Benefits
- Health and dental benefits
- Generous paid time off
- Equity grant opportunities