Salary not listed
Senior Manager of Success Architects
Customer successRemote — Singapore
Published on 2026-09-28
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
As a Senior Manager of Success Architects, you will lead a distributed team in Asia Pacific to drive customer adoption and success with GitLab's platform. Your role involves coaching team members, managing customer relationships, and collaborating with various internal teams to ensure customer satisfaction and growth.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
Customer Success team
What you'll do
- Lead a team focused on customer adoption and satisfaction
- Coach team members for development and growth
- Manage resource assignments and hiring activity
- Build senior-level relationships with customers
- Collaborate with internal teams to ensure a consistent customer experience
What we're looking for
- Experience leading customer-facing teams in software or technology
- Ability to drive software adoption and manage relationships
- Knowledge of software development lifecycle and agile practices
- Familiarity with cloud technologies such as AWS or Azure
- Strong communication and leadership skills
Nice to have
- Experience in DevOps or related domain
- Understanding of application security concepts
Benefits
- Flexible Paid Time Off
- Equity Compensation & Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave