195K–210K USD / year
Senior Manager, Professional Services Engineering
OperationsRemote — EST, preferred close to Boston
Published on 2026-10-13
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About this role
The Senior Manager, Professional Services Engineering leads a team of engineers to deliver automation solutions for enterprise customers. This role focuses on resource planning, operational excellence, and team development in a remote setting, fostering a people-first culture.
About the company
Tines is a security automation platform that helps security and IT teams build no-code workflows to respond to alerts and operational tasks.
The team
Professional Services Engineering team
What you'll do
- Lead and mentor a team of 8–10+ engineers
- Establish trust and psychological safety within the team
- Manage dynamic resource allocation and scheduling
- Architect capacity forecasting models for 6+ months ahead
- Ensure alignment with project management and sales teams
- Drive operational and delivery excellence
- Identify and implement solutions for operational challenges
What we're looking for
- 10+ years in a post-sales customer facing role in tech
- 5+ years of people leadership experience
- Demonstrated people-first leadership style
- Experience with capacity and resource planning
- Ability to build relationships across teams
- Technical fluency in automation and tech stacks
- Experience managing distributed teams