173K–255K USD / year
Senior Manager, Programs - Global Expansion and New Initiatives
OperationsRemote — USA
Published on 2026-10-09
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About this role
The Senior Manager will lead the strategy for customer operations as the company expands globally. This involves managing complex projects across different markets and adapting the operational model to support new products and services. The ideal candidate will have strong leadership skills and a deep understanding of international customer servicing.
About the company
Affirm offers buy now, pay later financing that lets consumers split purchases into transparent installment payments at checkout. It partners with merchants to provide flexible credit options without late fees.
What you'll do
- Own the strategy for global customer operations
- Establish operational objectives and frameworks
- Lead and coach a team across disciplines
- Drive cross-area programs for expansion
- Partner with various departments for operational improvements
- Manage portfolio-level governance
- Oversee post-launch performance of global operations
- Represent customer servicing needs in broader initiatives
What we're looking for
- 12+ years of relevant experience
- 5+ years of leadership experience
- Experience in scaling global customer operations
- Expertise in program and process management
- Strong understanding of customer care and financial services
- Experience in delivering cross-geography programs
- Ability to solve poorly defined problems
- Proven skills in influencing senior stakeholders