153K–213K CAD / year
Senior Manager, Programs - Global Expansion and New Initiatives
OperationsRemote — Canada
Published on 2026-10-09
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About this role
The Senior Manager will lead customer operations strategy for global expansion and new products, overseeing cross-functional initiatives. This role requires strong business acumen and experience in scaling customer experience operations across diverse markets.
About the company
Affirm offers buy now, pay later financing that lets consumers split purchases into transparent installment payments at checkout. It partners with merchants to provide flexible credit options without late fees.
What you'll do
- Own the strategy for global customer operations scaling
- Establish operational objectives and success criteria
- Lead and develop a cross-disciplinary team
- Drive strategy for large-scale operations programs
- Partner with multiple stakeholders for program lifecycle management
- Build alignment across senior leaders
- Govern portfolio-level initiatives and performance
- Champion an analytical, data-driven culture
What we're looking for
- 12+ years relevant experience, including 5+ years leading teams
- Experience in global customer experience operations
- Expertise in program and process management
- Understanding of customer care and fraud operations
- Ability to tackle poorly defined problems
- Proven stakeholder influence skills
- Sound judgment in decision-making
- Self-starter with results orientation
Benefits
- 100% health coverage for employees and dependents
- Monthly stipends for health and tech expenses
- Flexible time off and generous holidays
- Employee stock purchase plan