Senior Manager, Public Sector Renewals

About this role

The Senior Manager, Public Sector Renewals will lead a team responsible for building a customer-centered renewal business in public sector accounts. This role involves strategic leadership, managing relationships with cross-functional teams, and ensuring accurate forecasting and renewal processes.

About the company

GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.

What you'll do

• Lead and develop Renewal Managers.
• Own the renewal operating rhythm and improve forecast accuracy.
• Run a consistent weekly forecast process.
• Maintain a view of renewal risks with mitigation plans.
• Lead public sector risk reviews and action plans.
• Improve renewal playbooks and processes.
• Own workforce planning and role progression for the team.
• Clarify decision rights across the customer lifecycle.

What we're looking for

• Experience in renewals, customer success, or related fields.
• Proven track record in leading renewal teams.
• Success in driving predictable retention and renewal outcomes.
• Understanding of subscription economics and commercial negotiations.
• Ability to build scalable operating models and playbooks.
• Experience using Salesforce and business metrics for decision-making.
• Clear communication skills for complex topics.
• Experience with US Public Sector customers is required.

Nice to have

• Familiarity with government procurement processes.
• Experience in complex licensing or renewal structures.

Benefits

• Flexible Paid Time Off.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.