125K–145K USD / year
Senior Manager, Relationship Management
Customer successRemote — United States
Published on 2026-09-30
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About this role
The Senior Manager of Client Relationship Management will lead a team to drive client success and retention using a data-driven approach. This role involves coaching team members and resolving complex client issues while ensuring a high-touch service model.
About the company
Human Interest is a technology-driven company that provides affordable and easy-to-manage 401(k) retirement plans for small and medium-sized businesses, helping them offer valuable retirement benefits to their employees.
The team
Client Relationship Management team
What you'll do
- Lead and develop a team of managers
- Execute account management strategies
- Monitor team performance against KPIs
- Serve as an escalation point for client issues
- Collaborate with cross-functional teams
- Participate in strategic planning
- Drive client success plans
- Assist in developing training materials
What we're looking for
- 6+ years in account management or customer success
- 5+ years of people management experience
- Strong analytical and root-cause mindset
- Outstanding communication skills
- Experience in SaaS or technology environments
- Proven ability in client retention
Nice to have
- Experience in financial services or fintech
- Track record managing enterprise-level client relationships
- Knowledge of 401(k) management methodologies
- Experience with AI tools in customer success
Benefits
- 401(k) with employer match
- Top health, dental, and vision insurance
- Unlimited access to financial professionals
- Mental health support resources
- Monthly work-from-home stipends