Senior Manager, Training

About this role

Build Docker’s customer training practice to accelerate onboarding and adoption of its AI Governance products. Starting as a hands-on individual contributor, you will create learning journeys, labs, and analytics, then grow the function and its team as the practice scales.

About the company

Docker is a software platform that enables developers to automate the deployment, scaling, and management of applications using containerization technology. The company serves a wide range of industries by providing tools and services that facilitate development and operational efficiencies.

The team

Customer Success, within the Professional Services organization.

Stack

What you'll do

• Design customer implementation learning journeys for admins, IT, security, DevOps, and other teams.
• Build and administer learning paths, hands-on labs, assessments, and badging.
• Own the Skilljar and Instruqt learning technology stack and authoring workflows.
• Develop AI-assisted content and learning operations with technical SME review and quality controls.
• Measure training impact against implementation, adoption, retention, expansion, and revenue outcomes.
• Define the future team model and business case for initial hires.

What we're looking for

• 10+ years in technical training, customer education, or enablement leadership at a SaaS or infrastructure company.
• 5+ years leading programs or teams, with experience building a function from the ground up.
• Hands-on enterprise LMS experience and learner journey design; Skilljar preferred.
• Experience building customer implementation, onboarding, or education programs, including labs and certification or badging.
• Knowledge of AI/ML and agentic AI concepts, including training for enterprise AI workloads.
• Ability to measure training impact using implementation, adoption, and business metrics.
• Comfort working as a hands-on individual contributor and influencing senior stakeholders.

Nice to have

• Experience using AI and LLM tools for content creation, learner support, or learning operations.
• Experience with agent-based or MCP-integrated learning, AI lab coaching, or automated assessment.
• Technical familiarity with containers, software supply chain security, enterprise IT, or identity environments.
• Experience connecting education outcomes to customer success or CRM metrics.

Benefits

• Equity for full-time employees.
• Generous PTO, quarterly wellness days, and an end-of-year wellness break.
• 16 weeks of paid parental leave after six months.
• Home office support and a monthly technology stipend.
• Annual learning and development stipend.