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Senior Mortgage Underwriter
OperationsHybrid — Palo Alto, California, New York City, New York, Phoenix, Arizona
Published on 2026-11-03
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Underwrite residential mortgage loans across multiple product types and provide expert judgment supporting Pylon’s automated underwriting platform. Work with customers, fulfillment partners, and product and engineering teams to improve loan quality, compliance, and operational efficiency.
About the company
Pylon is a B2B customer support and success platform built for SaaS teams. It helps companies manage customer conversations, SLAs, and account workflows in one place.
The team
Platform team
What you'll do
- Underwrite Conventional, Jumbo, Non-QM, and Government mortgage files.
- Issue and clear underwriting conditions promptly and accurately.
- Conduct second-level reviews, handle exceptions, and manage escalations.
- Assess and improve underwriting systems, file flow, quality, compliance, and efficiency.
- Provide underwriting expertise and feedback to inform product improvements.
- Coordinate with internal teams, third-party partners, and engineering.
What we're looking for
- At least 3 years of underwriting experience across Conventional, Jumbo, Non-QM, and Government loans for purchase and refinance.
- Expert knowledge of mortgage lending, underwriting guidelines, and residential mortgage regulations.
- Ability to uphold compliance while improving operational performance.
- Experience overseeing third-party fulfillment partners and ensuring quality, timely originations.
Nice to have
- Mortgage product experience in a fintech environment.