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Senior Onboarding Manager, Customer Experience
Customer successHybrid — Tokyo, Japan
Published on 2026-10-27
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead onboarding for Figma’s largest customers, guiding them from pre-sales handoff through successful adoption. Partner across customer-facing teams to manage onboarding timelines, deliver enablement, and improve the experience using customer feedback and metrics.
About the company
Figma is a collaborative design platform for product teams to create interfaces, prototypes, and design systems in the browser. It helps designers and developers work together on digital products from ideation through handoff.
What you'll do
- Own onboarding for large customers from pre-sales through closeout
- Coordinate smooth customer handoffs with Account Executives
- Manage onboarding timelines around customer goals and value
- Collaborate with Technical Account Managers, Designer Advocates, and Product Support
- Report on onboarding metrics and customer feedback
- Develop customer training and enablement resources
- Advise customers on product and industry best practices
What we're looking for
- 3+ years in a customer-facing B2B SaaS role with technical products
- Strong organizational and project management skills
- Ability to manage multiple customer projects simultaneously
- Strong relationship-building skills across roles and seniority levels
- Consultative approach to complex business and technical environments
Nice to have
- Familiarity with design systems, product development workflows, or Figma
- Experience at a design, collaboration, or productivity SaaS company
- Background in UX/UI, Design Ops, or frontend development