Senior Payroll Specialist

About this role

Own end-to-end payroll processing and client relationships for a portfolio of enterprise customers using Sona’s payroll bureau. Help build and improve payroll processes, including identifying practical ways to use AI, as the bureau scales.

About the company

Sona is an AI workforce management platform for frontline organisations, covering scheduling, time and attendance, HR, and payroll.

The team

Customer — Payroll Bureau

What you'll do

• Process multiple customer payrolls across hourly, overtime, and varied pay-cycle requirements
• Manage client relationships as the primary payroll contact and trusted advisor
• Identify and implement process improvements, including practical AI applications
• Support sales conversations as a payroll subject-matter expert
• Collaborate with Implementation, Product, Customer Success, and Support
• Monitor service KPIs, SLAs, and payroll compliance

What we're looking for

• Hands-on payroll bureau experience serving multiple clients
• Strong knowledge of UK PAYE, RTI, pension auto-enrolment, and statutory payments
• Experience managing concurrent, high-volume payrolls across different pay cycles
• Confident client communication and payroll advisory skills
• Self-sufficient, improvement-minded, and motivated to build processes in a startup environment

Nice to have

• CIPP qualification or currently working towards it
• High-volume or multi-sector bureau experience
• Experience improving payroll tools or processes, including with AI
• Some Ireland payroll experience

Benefits

• Share options
• 35 days annual leave, including 10 flexible public holiday days
• Additional annual leave for each year of service
• Pension contributions matched up to 5%
• Health insurance
• Enhanced parental leave and pay
• Salary-sacrifice childcare scheme
• Annual team retreats and a professional development budget