201K–251K USD / year
Senior Product Manager - Fraud
ProductWorkplace — US, Canada
Published on 2026-10-28
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Lead product strategy and execution for fraud prevention, balancing effective risk controls with a seamless customer experience. Build customer-facing experiences and internal tools that help Mercury manage fraud across its products.
About the company
Mercury provides banking and financial software for startups, combining business accounts, cards, and money-management tools designed for venture-backed companies.
What you'll do
- Set the fraud prevention strategy and roadmap across account integrity and money movement
- Design risk controls and customer experiences, including holds, limits, and step-up verification
- Build tools for risk and support teams to manage cases, exceptions, and high-touch situations
- Partner with data science to develop and improve machine-learning models
- Define and track risk, operational, and customer experience metrics
- Scale risk capabilities across Mercury’s product suite
What we're looking for
- 7+ years of product management experience, including fraud or risk experience in banking or fintech
- Strong understanding of how risk friction affects customer experience, growth, and retention
- Experience with automated decisioning systems, rules, machine-learning models, and real-time data pipelines
- Proficiency in analytics and understanding model performance, precision/recall trade-offs, and actionable insights
- Cross-functional leadership balancing risk, compliance, and customer experience
- Strong communication skills and comfort making decisions amid ambiguity