Senior Product Manager, Payments

About this role

Own the direction and execution of a defined area within WooCommerce Payments, improving payment experiences for merchants and shoppers. The role is hands-on, focused on reliability, trust, measurable outcomes, and partner integrations at significant scale.

About the company

Automattic builds WordPress.com, WooCommerce, Tumblr, and related products that power publishing and ecommerce on the open web.

The team

WooCommerce Payments, collaborating with the Head of Product and engineering, design, support, and partnerships.

Stack

What you'll do

• Set product direction, priorities, goals, and measurable outcomes for a payments product area.
• Improve onboarding, checkout, refunds and disputes, payouts, reporting, and reliability.
• Use data, support signals, and merchant feedback to prioritize work and define success measures.
• Partner with Stripe, PayPal, and other stakeholders to improve integrations and resolve issues.
• Write and refine issues, triage bugs and incidents, shape flows and prototypes, and create briefs or PRDs as needed.
• Communicate progress, risks, and decisions clearly across stakeholders.

What we're looking for

• 7+ years in product roles, including senior individual-contributor ownership of complex problem spaces.
• 4+ years of payments or fintech experience, ideally with products operating at scale.
• Strong product judgment and ability to make decisions in ambiguous situations.
• Experience working closely with engineers and designers on technical constraints and tradeoffs.
• Strong analytical habits and practical experience with metrics, dashboards, and instrumentation.
• Clear written and verbal communication in a distributed, asynchronous environment.
• Comfort working on critical systems where reliability matters.

Nice to have

• Experience with large-scale or global launches.
• Familiarity with WooCommerce, WordPress, or open-source ecosystems.

Benefits

• Open vacation policy
• Remote work