110K–221K USD / year
Senior Product Manager - Pro Onboarding
ProductRemote — United States
Published on 2026-09-24
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About this role
The Senior Product Manager will be responsible for enhancing the onboarding experience for Kraken Pro, from the first landing to the client's first trade. This role involves analyzing user experience, identifying friction points, and collaborating with teams to implement improvements.
About the company
Kraken is a leading cryptocurrency exchange that provides a platform for buying, selling, and trading a diverse range of digital assets. The company focuses on compliance, security, and innovative financial solutions to serve both individual and institutional clients.
The team
Pro team
What you'll do
- Own the onboarding experience for Kraken Pro globally
- Assess and improve the client onboarding funnel
- Understand the Pro customer’s needs and motivations
- Analyze onboarding data to identify friction points
- Design trust-building experiences for clients
- Speed up the path to the client's first trade
- Collaborate with Design, Data, Engineering, and Marketing
What we're looking for
- 4+ years of product management experience
- Strong user experience product sense
- Data fluency in defining success metrics and analyzing funnels
- Excellent communication skills
- Customer-first mindset
- Fluent in using AI tools for analysis and personalization
- Passion for crypto and trading