Senior Product Manager, Switchboard

About this role

Own the vision and roadmap for Switchboard, the control plane for GitLab Dedicated. Improve tools for operating customer instances and the console customers use to configure infrastructure, monitor health, and receive updates.

About the company

GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.

The team

Switchboard, working across product management, engineering, and site reliability engineering.

What you'll do

• Set Switchboard’s product vision and roadmap based on customer needs and operational challenges.
• Partner with engineering and SRE to improve instance operations, upgrades, and maintenance.
• Improve customer workflows for infrastructure settings, private networking, authentication, and instance health.
• Talk directly with customers and use their feedback to inform roadmap decisions.
• Explore improvements to migrations, incident management, and support for GitLab.com’s evolving architecture.

What we're looking for

• Experience owning a product vision and roadmap and delivering improvements with engineering.
• Technical understanding to discuss infrastructure and operational tradeoffs.
• Strong user experience focus, including simplifying complex technical workflows.
• Clear communication and comfort working directly with customers.
• Ability to work independently and prioritize customer, operational, and business needs.

Nice to have

• Experience with control planes, cloud management consoles, infrastructure products, or internal operational tools.
• Experience with customer migrations or incident management.

Benefits

• Flexible paid time off
• Equity compensation and employee stock purchase plan
• Parental leave
• Growth and development fund
• Health, financial, and well-being benefits