Senior Product Manager, Workflows

About this role

Lead product strategy and delivery for Customer.io’s Workflows products, turning customer signals into useful automation experiences. You’ll validate problems, test ideas early, and guide cross-functional teams toward measurable customer and business outcomes.

About the company

Customer.io provides a customer engagement platform that enables businesses to send personalized messages to their audience through various channels. The company serves organizations seeking to enhance their marketing automation and communication strategies.

What you'll do

• Identify and validate customer problems using research, analytics, partner insights, and AI-powered tools
• Prototype and run focused experiments to test hypotheses
• Align Engineering, Design, and business stakeholders around goals and trade-offs
• Shape feature strategy and roadmaps based on customer impact and market opportunity
• Break complex projects into incremental releases and encourage component reuse
• Define and track product success metrics, including adoption, engagement, and retention
• Serve as Technology Lead for initiatives, coordinating engineering work and delivery risks
• Assess post-launch metrics and partner with go-to-market stakeholders on launch outcomes

What we're looking for

• 7+ years of product management experience, ideally in B2B SaaS or behavioral-data products
• Strong analytical skills and experience using metrics to guide product decisions
• Ability to independently lead feature development, reduce scope, and deliver outcomes
• Strong product intuition, humility, and an experimental mindset
• Excellent written communication and decision framing for remote, asynchronous work
• Experience using or developing AI-powered tools in product workflows
• Technical ability to build basic web applications, write scripts, and discuss data models, APIs, and performance
• Experience owning engineering initiatives and navigating objectives and trade-offs

Nice to have

• Experience with complex workflows or automation products

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for employees and their families
• 16 weeks of paid parental leave
• Unlimited PTO
• Remote-work and wellness stipends
• Professional development budget

Hiring process

1. 30-minute recruiter video call
2. 30-minute hiring manager video call
3. 60-minute Engineering working session (Product case, Part 1)
4. 60-minute Product case presentation with the Product team and Hiring Manager (Part 2)