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Senior Professional Services Engineer
Customer successOn-site — Japan
Published on 2026-09-23
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
The role involves owning the full post-sales lifecycle for Abnormal AI's customers in Japan, focusing on technical implementation and customer success. The position is aimed at someone who can manage dual responsibilities and build relationships within Japanese enterprises.
About the company
Abnormal Security uses AI to detect and stop email and collaboration attacks such as phishing and business email compromise. It protects enterprises against social engineering and account takeover.
What you'll do
- Lead technical deployments and manage project portfolios
- Develop implementation plans and deliver training
- Act as primary contact for customer success and strategic relationships
- Drive adoption and monitor customer health
What we're looking for
- Fluency in Japanese and professional English
- 5+ years in a customer-facing role in enterprise SaaS
- Experience in cybersecurity SaaS implementations
- Strong understanding of email security fundamentals and networking
Nice to have
- Experience as the first post-sales hire in a new market
- Familiarity with customer success platforms
- Experience with data analysis tools
- Integration experience with APIs