140K–211K USD / year
Senior Professional Services Engineer - North Carolina
Customer successRemote — Charlotte, North Carolina, United States
Published on 2026-11-06
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About this role
Deliver customer-facing GitLab installation, migration, training, and advisory engagements. Design deployments from single-node installations to cloud-based reference architectures, while advising customers on reliable and secure workflows. Manage multiple projects, mentor other engineers, and relay customer feedback to GitLab product and engineering teams.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
The team
GitLab Professional Services
Stack
GitLabGitTerraformAnsiblePackerPuppetChefAWS
What you'll do
- Deliver GitLab installation, migration, training, and advisory services.
- Plan deployments from single-node Omnibus installations to large IaC-based reference architectures.
- Lead migrations to GitLab SaaS or self-managed deployments.
- Advise customers and translate goals into practical implementation plans.
- Coordinate with project and engagement managers to improve delivery processes.
- Share customer feedback with product and engineering teams.
- Mentor associate and intermediate engineers.
- Manage multiple customer engagements and provide technical leadership.
What we're looking for
- Experience with one or more IaC or configuration-as-code technologies.
- Professional exposure to at least two cloud providers.
- Experience using, deploying, or configuring GitLab and strong understanding of Git workflows.
- Experience delivering customer-facing technical services.
- Ability to manage projects independently and lead engineers on complex engagements.
- Strong written and verbal English communication skills.
- Ability to diagnose issues, evaluate tradeoffs, and drive solutions across multiple engagements.
- Effectiveness in a remote, asynchronous work environment.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Health, financial, and well-being benefits