Salary not listed
Senior Professional Services Project Manager
OperationsRemote — Paris, France
Published on 2026-11-11
These details were extracted automatically from the original listing. They may not be complete or fully up to date — it's worth checking the original job post.
About this role
Manage complex professional services projects for global customers, from initiation through delivery and closure. Coordinate cross-functional teams, oversee project scope, schedules, resources, risks, and budgets, and communicate with executive stakeholders. The role also includes managing escalations and improving delivery practices.
About the company
GitLab is a DevSecOps platform that brings source control, CI/CD, security, and project management into a single application. It helps engineering teams plan, build, secure, and ship software faster.
What you'll do
- Manage large-scale customer projects, schedules, scope, resources, risks, and status.
- Lead executive stakeholder communications and customer meetings.
- Coordinate with Support, Engineering, Product, Sales, and delivery partners to resolve customer challenges and escalations.
- Improve project management processes, tools, procedures, and templates.
- Summarize customer projects for monthly reporting and quarterly business reviews.
- Align customers and delivery teams to meet forecast goals.
- Support revenue recognition and manage change orders.
What we're looking for
- Experience managing complex external IT or software consulting projects from initiation through closure.
- Ability to manage scope, schedules, resources, expectations, risks, issues, and competing priorities.
- Strong executive-level communication and stakeholder relationship skills.
- Ability to resolve project challenges, motivate contributors, and mediate conflicts.
- Knowledge of project management methods, including PMI, Agile or Scrum, and the software development lifecycle.
- Familiarity with project management or agile tools such as GitLab.
Nice to have
- Enterprise customer experience.
- Professional Services experience.
Benefits
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Growth and development fund
- Parental leave
- Health, financial, and well-being benefits
- Team member resource groups